The patient experiences and starts with the satisfaction monitoring in hospital

The patient experiences and starts with the satisfaction monitoring in hospital
It is reported ' Reporter Zhang CanCan) National hospital patient experience with the satisfaction monitoring starting in Beijing a few days ago in hospital. Since mid-August, the high-ranking military officer when patients in hospital of 40 hospitals such as BJ Union Hospital leave hospital has reached a questionnaire, the content involved a patient to going through formalities of admitted to hospitalling, just living in ~s links of the ward, hospital treatment stage, going through formalities of leaving hospital etc. were satisfied with, and is served to the hospital by the patient and the feeling in hospital is appraised. According to the introduction of expert, though our country had already launched patient's satisfaction investigation in the eighties of last century, but often every hospital designs the questionnaire by oneself, the questionnaire content is too simple, lay particular emphasis on satisfaction and score, ignore the patient's experience and suggestion, is unfavorable to the lasting quality of the hospital to improve; And great majority investigate, go on when in hospital patient, lead to the fact objectivity and authenticity to appraise result relatively insufficient, need badly, set up one implement by the intersection of third party and organization, can impel hospital improve medical the intersection of patient and satisfaction investigation of quality continuously. Medicine of Ministry of Public Health is in charge of department's authorizing the association and organization of Chinese hospital to implement this investigation. Investigate that uses the maturity scales and experiences of Europe, U.S.A. and Australia for reference, have designed to a localization, patient who is easily understood from the filling out questionnaire, the patient comes back home to return it to the association of Chinese hospital in hospital after filling in the patient experiences and monitors the project office with satisfaction.

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