Actually become the medical personnel's relative very
Qingdao the People's Hospital of city development zone first of Shandong was in the exhibition Great Britain a few days ago, I have received a patient's complaints hotline, complain some office staff of our academy do not have cordial attitude to patient, have not accomplished " Look at the patient such as relative " . Pacify the good patient, put down the telephone, I have fallen into deep thinking. I am engaged in nursery work for more than 20 years, have gone through a lot of things in clinic worked, needn't say to sigh with deep feeling. Just with my own attitude toward relative, I do not really dare to " look at the patient such as relative " . Relative though the intersection of I and most important person under life, at the same time too accept I lose the temper largest people. When I feel blue, I can outroar to one's own relative, but at work no matter how poor my mood is, I will dare to speak a word to the patient loudly either. The person that mother kissed in my life most, but the time that mother and I phone does not mostly exceed 2 minutes, but listen to that patient repeating the same one ceaselessly in 20 minutes " this personnel can't look at the patient such as relative. " Irritated if my mother narrates a thing for twice I. But face a patient, besides listening attentively to conscientiously, I will also apologize. Just think if I come these patient correctly with attitude toward mother, I do not think this patient accepts this kind of way in the relative of mine. So, I do not really dare to " look at the patient such as relative " . The relationship between doctors and patients is a bit disharmonious nowadays, the various circles of society will all sympathize with the weak. As an old nurse, it should be mutual that I think it tolerant, understand and stand, the harmony of the relationship between doctors and patients needs forgiving each other, understand each other. In fact, relative in medical personnel be worked hard, receive so hurt and wronged as to vent on to one's own relative a lot of nurse. So really hope patients can have more understanding and forgive to medical personnel, our nurse is sure to leave the care like the relative to the patient.
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