The east store of Beijing provides and delivers the speed and is condemned: Three intra-annular arrival of the goods of 8 days of Beijing

The east store of Beijing provides and delivers the speed and is condemned: Three intra-annular arrival of the goods of 8 days of Beijing
Reporter's recent investigation finds, with the east store of Beijing that the logistics has been high-efficient, the security has been famous for all the time, but is exposed and provide and deliver the short board of links again and again recently. Meanwhile, the problem of can't be dealt with in time, revised the customer and commented on without authorizationing etc. of retreating and exchanging goods that customer service personnel do not have good attitude, have pushed the east store of Beijing to the teeth of the storm. After setting foot in 7 solid years of E-business, in " high-altitude flight " Beijing east store,perhaps it's time to stop to have a rest. The disease one: It is provided and delivered that 3 is intra-annular to take 8 days Mr. Zhang lives in Dongcheng District, Beijing Arnd adjacent place on the road, he is in 18 for September 3: 16 east stores in Beijing place an order, to 18 for September 11: 47 just receives the goods. "It was very fast in the past, slow now but more and more. " Mr. Zhang, to very difficult understanding of this expression, he says: "Beijing is a gleam of sale city that the east store of Beijing mainly faces; Moreover, here is that three of Beijing is intra-annular, it is not the suburb. " The reporter sees, in Mr. Zhang's order track record, from 18 for September 3: 35 is to 10 for September 10: 02 points of these 7 are in the daytime, there is not any record. The record at 18:35 on September 3 is: Order of you enter the intersection of Beijing and 5 No. storehouse, prepare delivery of cargo from storage already, 10 September 10: 02 records are, your order has already been printed. The east store of Beijing interprets as, it is not the area of the self-operation logistics to meet, it will be slow to provide and deliver. The reporter knows, the consumers who has had the same experience with Mr. Zhang are numerous, question appear, lay order in consumer mainly, Beijing but east store has not deliver, or get on the bus, get off scan, staying over 3 day one week at the intersection of delivery of cargo from storage and state. The disease two: Flaw now of the after-sale service Except that the logistics is provided and delivered " Lower the speed " Outside, the east store's recent after-sale service of Beijing has been given a discount. It is reported, the east store of Beijing once had a service promise to consumers, were commonly called as " 100 fen after sale " : The service department has received and reprocessed products, and confirm it is that quality trouble begins to time since east store sells in Beijing, finish dealing with all problems after sale within 100 minutes. But according to some appeal cases on net, the east store of Beijing has not accomplished the original commitment. It is introduced, Toshiba L700-T06W notebook computer which Mr. Li bought on September 1 this year, worth 4199 yuan, but goods arrive person who test Mr. Li can start the machine to find, so apply and send back goods. By September 14, though Mr. Li has left a message for websites many times, the east store of Beijing has not responded. The net friend Mr. Ding reflects too, it chooses a multi-functional high-pressure electric cooker. The place of production of goods marked above is South Korea. On September 25, he finds, the place of production marked on the goods is China after receiving goods. So Mr. Ding dials the customer service telephone of the east store of Beijing immediately, speak the place of production of the goods in but customer service and the place of production is not the same thing, deny that passes the goods produced at home off as the fact that the foreign import goods are sold, and refuse to change South Korea of the same type and produce the goods. In addition once net friends exploded the material and claimed, its east store in Beijing bought the mobile phone twice, comment in goods find mobile phone have the trace used, so has offered while sending back goods respectively arrive, " " With " lack of commenting " . Comment in afterwards one month, whom net friend this find oneself gives " " With " lack of commenting " All made into " The favorable comment " . The explanation that the east store of Beijing provides is " Staff member's misoperation " . The disease three: Is the price lowered after rising? Except in service, " cleverness in trivial matters " that the east store of Beijing has played on the marketing tactics too . " 0 profits, the low price of the whole network " which the east store of Beijing holds on September 13 - October 19 Desert storm activity, in the activity is propagated, a large number of electronic products are sold and regarded as the marketing gag with a profit. Among them, Canon form lowers 3000 yuan directly against the camera 5DMarkII, has attracted the concern of many consumers. However, the reporter finds, many net friend's all Canon 5DMarkII so-called " lower 3000 yuan activity directly " of the east store of Beijing Query, and claim this model has not really made a reduction. The reporter carried on the 10 - day track record to the price of east store Canon 5DMarkII of Beijing immediately. The price was promoted by 4 times within 10 days, the price differed by 1100 yuan within one day, and cancelled the use of gift and special discount voucher. Business reporter He HengKe

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